Privacy policy

Data controller

The data controller for the purposes of applicable data protection law is Tunez. For privacy-related questions or requests, contact us at support@usetunez.com.

Information we collect

We collect the information you provide when creating an account, such as your email address and authentication data. We also store script and configuration data that you choose to save in the product. To localize the experience and time product emails appropriately, we may store your browser language and time zone.

We collect usage data such as pages visited, features used, and interaction events to understand how the product is used and to improve the service. This data is collected through PostHog analytics.

Legal basis for processing

We process your personal data on the following legal bases:

• Contract — to create and manage your account, deliver the service, and handle billing.
• Legitimate interests — to analyze product usage, prevent abuse, and improve the service. This includes use of PostHog for product analytics. These interests do not override your fundamental rights.
• Consent — for marketing emails or other optional communications where required by applicable law. You may withdraw consent at any time by contacting us.
• Legal obligation — where processing is required to comply with applicable law.

How we use information

We use your information to operate the service, authenticate your account, save your scripts and preferences, process payments, provide customer support, send product-related emails such as onboarding and trial reminders, and analyze product usage to improve the Tunez experience.

Billing and payments

Payment processing is handled by Stripe. Tunez does not store full payment card details. Stripe's privacy policy governs the processing of your payment information.

Service providers

We use the following third-party services to operate Tunez:

• Stripe — payment processing
• Resend — transactional email delivery
• PostHog — product analytics

These providers may process your data on servers located outside the European Economic Area. Where applicable, we rely on standard contractual clauses or other appropriate safeguards for international data transfers.

Data retention

We retain account and script data for as long as your account is active and for a reasonable period after deletion to comply with legal obligations. Billing records are retained for the period required by applicable tax and accounting law. Analytics data is retained in aggregated or anonymized form. You can request account deletion by contacting support.

Cookies and analytics

Tunez uses essential cookies to keep you signed in and maintain your session. We also use PostHog to understand how users interact with the product and to improve the service. PostHog may use cookies or local storage to collect usage data.

Your rights

Depending on your location and applicable law, you may have the right to access, correct, delete, or export your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at support@usetunez.com. We will respond within the timeframe required by applicable law.

Children

Tunez is not directed at children under 16 years of age. We do not knowingly collect personal data from users under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

Changes to this policy

We may update this policy from time to time. We will notify active users of material changes by email or through the service. Continued use after changes are posted constitutes acceptance of the updated policy.

Contact

For privacy-related questions, contact support@usetunez.com.